SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of UG Clothes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The color is more like brown, not red.
Looks like a nice product, I can't say anything clear because it hasn't been worn yet, and when it's opened and used, I write my real thought.
Another artificial szmelc polyfoam, well and shipment Miala BYC czekaliśmy 3 days and the total is 2 weeks.
jolie
very very fast
Very disappointed does not correspond to the size of the table too small
Garment little more bright מהתמונה, & canvas really thin. Quality no מאד high.
Very cute everything, it's horma girl I ordered size 5XL and it gives up to XL/XXL
There was a return shipping! Unwritten on the same day returned money well done!!!!!!!
Same as the picture, I arrive very quickly and there was no need to talk to store
Cool combination, I'll see if the husband will appreciate it. The size is the same. For this price is quite normal
The product is nice, of very simple materials, it comes wide and the only problem is that the thong I consider comes very big.
Quickly, efficiently, according to the description. Recommend salesman
Very well done be careful when choosing the size.
Very fast, delivery two weeks in the Volga region
The green color is not like the one you see, but it's still pretty. I don't know why I can't upload a picture.
I get a little big but very nice
Très belle
ok
Beautiful! Thank you very fast shipping
igual a la foto! me encanto! respeta las medidas.
The fabric is delicate don't stick out threads, well packaged, I love excellent, I recommend store
My wife liked the material and said the quality of all the pieces were good. She tried them on over her clothes and said they were slightly snug. She's between sizes so I chose a smaller size. She likes all the pieces and thinks they'll fit very well.
Very nice, I arrive very fast. I recommend. Thank you store
It's nice, quality good.
Beautiful and right size
llego antes de tiempo vendedor recomendado
nice
ok
Good quality just a sewing detail and the biggest thong maybe around here vocation I recommend
All right
Thank you to the store fast delivery all corresponds to the description
Thanks to the store, fast delivery all corresponds to the description.
All OK fast delivery
Thank you all well!
parfait
I thought ke was reduced I asked for one size more and I kedo something big. I think perfect the. L
I'm very satisfied Thanks
Very nice though I got broken but the fabric is very suabe and biene with the thong
Fully corresponds to the description. Thank you store!
Good and sexy
quality is very nice on this one. especially for the money.
Great came early
is good
The color ordered dark green as in the photo, and sent a bright light green. Beautiful, but I wanted Darker. Everything else is fine.
I didn't. They returned the money without problems. Not tracked
All OK recommend
Very excellent raw and price thank you
Размер меньше чем заказывал
Material and workmanship pretty porządne, But sizes is very strange. Zamówiłam size 2XL, ACC wumiarów had to be good. Unfortunately T-shirt under bust is very stretchy, but under hips longer narrow. Radziłabym take bigger size.
The product came within two and a half weeks, in the photo the product is more free cut, but in fact, it goes to the figure, in general, for such a price is not even bad, threads do not stick out anywhere, pleasantly surprised
Beautiful wears very well
I thought it would be better. The size is huge.
Big size 4xl for L is big enough but perfect to be comfortable Thank You delivery in 14 days
beautiful
Получила пеньюар, странная спинка. И в комплекте не идут стринги. Качество не плохое. Дефектов нет, Не просвечивает. За такую цену не плохо, рекомендую
We big girls don’t often find items that are sexy and fancy. This night dress fits me perfectly and my husband likes it on me. The style is exactly as it looked on the website. It was very glossy looking and I thought it would be clinging to my skin. The material is very soft and light and lovely, the tongs too were perfect too. The night dress is not made from cheap material. This is definitely a bargain purchase and worth much more money. Delivery was not an issue as it was delivered within less than a month after I placed my order. I’m happy with my purchase. There was no need for me to contact the store during my purchase or even when my purchase arrived as I was satisfied. However I regularly tracked my item on the website.
as described, fits a bit tight
Beautiful Thing. Can buy.
Like the description.
It is very good and the size is accurate but there is always order 3 or 4 sizes more
To prove it
Very satisfied with the purchase was sent very fast I recommend this application
ok