SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of UG Clothes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it!! I love the colours and the lace is very soft and it seems good quality. The straps are adjustable and elastic which is great. The elastic band for support is not very tight which I love because it won't seem bad with tight tops but it might not be great for bigger sizes. It came in about a month and I recommend it!!!!
I liked the bras. But not for constant wearing, because of the gum is suitable for OB and 80, I have 75 V, everything is fine. In White, you can see a very liner for the chest, I removed it and so it looks better (there is a special cutout, to clean)
They are perfect!!!
Very pretty but fits sizes M and S not large sizes L xl xxl
Very pretty but suitable for the average size M and small S, not for the large size L and XL.
I'm very happy, as in description 1 B1, quality. My size is B90
Cool, but on a small chest
I put 4 for the fact that the goods were not tracked, but came a lot faster than I expected. came for 17 days after the order. The goods are in good condition, the threads do not stick out, everything is neat
polecam!
super
This bust is also not bad, although on the side the chest slips out for some reason, although not big. On the chest 92 cm ordered XL-approached the size.
amazing
At og-90, under the breast-75 came up perfectly, the sizes of white and beige are slightly different (one fastened to the first, another on the 3rd fastener). Received in about one month from the date of order
super
The goods came in the essence of less than a month, the quality is not very, but for such a price is quite suitable
The bra is really comfortable. Took 7 weeks to Australia.
Small size, I bought XL and it comes just
All good, it's my 3rd one
very good quality
Really very good workmanship
It took more than a month to get to Spain.
Quality is good
The goods did not receive, well, for the fact that the store made contact and immediately returned the money put 5 stars
The goods were as in the photo, I liked everything very much
Delivery is less than a month. The bodice is pleasant, high-quality, but on 85B it does not sit very much.
They're beautiful! I will buy again in other colors. Thank you.
6 nedel Sol ban. Ciasecki s paduskaj, ciut bolse Cem bivaet v kupalnike ( ne push AP)
All right.
In Ukraine came in 20 days, as for me-quickly. The goods are satisfied, good quality, soft material, pleasant to the body.
Very fast shipping, good fabric, the biggest cup than expected.
Excellent!
Super
I order 2 times, before that I took White + black. Everything came in 18 days.
OK
The second time already ordered 2 pcs. Excellent bust for teenagers or who has a small chest. My daughter has 1 size, but there is a place for growth :)), which is very convenient. Due to the fact that the side straps, in the hole, very well stretches
Posilka is not a girl, Ale went to Ukraine for the city. At 80 v took rosemir XL-rosemir pidishov. Material on the dotik. The loops are not angry, ale is adjustable. On the Taku reception is a good product.
very soft and comfortable
Jadore je recommande
everything is okay. good quality!
Thank you
Busts seem to be good, but they sent me different in size-beige more black. On the chest 75A black bolshevat, and the beige is huge. It's a pity of course, so I would love to wear it.
The goods did not come, by the fault of the mail, but the money was returned
Soft Neat Threads do not stick out On a small chest
Very beautiful
super!
A grade
Pretty but for small sizes.
The color looks more pink than flesh-colored… the fabric though is soft and nice
comfortable, my size is 38B, chest ~88cm
Very well exactly as the description I love it
Polecam
Not very conveniently sat on a small chest, and so, of course, fire bra. Order, you will not regret!
Perfect
I order the second time, very comfortable and soft. Good stretch. When washing in the machine, you lose or flip the inserts, you need to adjust and insert, for me, this is the only minus.
All is well
it's my second order from you. amazing bra convenient and quality. super fast delivery to Ukraine. thanx!!!
For small sizes.
The product is great, good quality. I will order again in more colors
Very comfortable Look forward to receiving the other colors!!!
Very soft
Everything is OK, rosemir pidishov, trochi wash thread ale then is not critical Recommend
Thanks. I will buy again!
Fast delivery to Slovak republic. Satisfied. Recomended this store. Five stars for seller of course.
Unfortunately I did not receive my order, store does not accept dispute and Aliexpress intervenes. Refund accepted
Very pretty and nice to wear, there are no whales which is pretty good
Very good, every time.
Parcel is not delivered, The store is sociable, attentive
I like it pretty much.
At 4 out of 5
Dugé Garno pozitiy!
I liked it, especially for such a cost. Comfortable, cute)
Ordered 8.08 delivered 17.09 bra little stinks
good
Great thing))
For such a sum, a chic bra and came very quickly
Loved them. Took XL fit me very well
I loved them! They are delicate and comfortable, without hard parts, hold well and are very soft! I'll buy more!
Very satisfied with the purchase, very comfortable, with adjustment, look good, and simple, on the size 75b came up perfectly
Very beautiful. But suitable for small sizes M and S. Unfortunately does not suit me.
Excellent bras, approached. Sewn well, threads do not stick out anywhere. The lining can be removed if desired. Thank you to the store for the goods and delivery.
perfect
Unfortunately, the order did not come ((the store returned the money without problems at all. Good faith seller!